ūüÜē Live Updates

Cameroon temporarily unavailable

Due to technical issues on the receiver side systems, service to Cameroon is temporarily unavailable.   We are working with our partners to resolve this issue. 

For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:   14 November 2023

Status: Resolved

Optus network interruption impacting Optus customers

Due to a nationwide Optus Outage, customers on the Optus network would currently experience issues with our system. You may face disruption to your transactions, and we request your patience during this period.

Our dedicated support team is available to assist with any urgent matters or concerns you may have. For assistance, please use our online chat below or email hello@rocketremit.com.

Updated:   8 November 2023

Status: Resolved

Account loading via POLi no longer available

In accordance with Australia Posts’ decision to discontinue the POLi service in Australia, as at COB 30 September 2023 we advise account loading via POLi is no longer available.¬† Please load your Rocket Remit account via Bank Transfer or Card options.¬† We apologise for the inconvenience this may cause some customers.

Updated:  2 October 2023

Status: Resolved

AUD-KES rate

We are seeing an issue with our AUD-KES rate which is resulting in a much lower rate than normal.  We are working to resolve this ASAP and suggest you delay sending to Kenya until this issue is resolved.  Thank you for your patience.

For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  12 September 2023

Status: Resolved

Changes to POLi account loading – CBA

Australia Post has made the decision to close the POLi service in Australia.  Also, from 15 July 2023, Commonwealth Bank (CBA) will no longer accept POLi payments.  CBA customers can continue to load their Rocket Remit account via bank transfer using the  Pay Anyone option from their CBA account using our BSB and Account Number.  Log in to your Rocket Dashboard and click on Load -> Bank Transfer for BSB and Account Number details.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  14 July 2023

Status: Ongoing

Transaction delays – Ghana

Due to technical issues with our receiving partner network, transactions to Ghana are currently delayed.  We recommend you delay sending funds to Ghana if possible to avoid inconvenience.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  1 November 2022

Status: Resolved

Transaction delays – some corridors

Due to the RBA outage on Friday 14 October, some account loading may be delayed.  This issue has also impacted some of our operations which means some remittance transactions are also delayed. We expect these to be cleared by Monday 17 October evening,  If you can, to minimise inconvenience, please try and avoid sending on these days.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  17th October 2022

Status: Resolved

Service Interruption – Globe GCash Philippines

Due to ongoing maintenance and upgrades with the Globe GCash Philippines mobile money service, service to Globe GCash will be disrupted during October 2022.  We have been advised that service may be impacted on the following dates: 4 October, 6 October, 11 October, 13 October, 18 October, 20 October and 27 October.  During this time, transactions may be delayed.  If you can, to minimise inconvenience, please try and avoid sending on these days.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  30th September 2022

Status: Resolved

Delays to Card Loading

Due to issues with our card payment processor, our card loading option is currently offline.  Our team is working address this ASAP.  If you cannot delay your account load, we suggest you consider using the Bank Transfer or POLi options.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated: 15th September 2022

Status: Resolved

Delays to Card Loading

Due to issues with our card payment processor, card loads are currently delayed.  Our team is working to clear the backlog of loads and we request you be patient as this occurs.  All delayed loads WILL definitely be processed and no funds will go missing.  It could take up to a few hours for funds to reflect in your Rocket Remit balance.  We suggest you consider using the Bank Transfer or POLi options.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated: 3rd September 2022

Status: Resolved

Change to Bank Account Details

We’ve changed our bank details.  Please log in to your Rocket Remit account and under the Load option select Bank Transfer.  Our new bank details will be displayed.  Please do not use any previous bank details as these accounts are no longer active and funds sent to these accounts may not be recoverable.

Updated: 17th March 2022

Status: Ongoing

Changes to POLi payments by some banks

We want to let you know about a change to POLi payments.  Some banks no longer allow their customers to use POLi to load their Rocket Remit account.  This includes the following banks:

Westpac

BankSA

Bank of Melbourne

St. George Bank

Customers should use an alternative banking institution if they wish to load their Rocket Remit account via POLi.

Updated: 15th February 2022

Status: Ongoing

About Rocket Remit

Rocket Remit is the worlds fastest international money transfer service. Send money instantly to over 47 overseas countries at very competitive rates. Use the country selector to choose the country. Click here for more information on how to send money using Rocket Remit.

Click FAQs for more information on how to send money using Rocket Remit