🆕 Live Updates
Transaction delays – Ghana
Due to technical issues with our receiving partner network, transactions to Ghana are currently delayed. We recommend you delay sending funds to Ghana if possible to avoid inconvenience. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 1 November 2022
Status: Resolved
Transaction delays – some corridors
Due to the RBA outage on Friday 14 October, some account loading may be delayed. This issue has also impacted some of our operations which means some remittance transactions are also delayed. We expect these to be cleared by Monday 17 October evening, If you can, to minimise inconvenience, please try and avoid sending on these days. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 17th October 2022
Status: Resolved
Service Interruption – Globe GCash Philippines
Due to ongoing maintenance and upgrades with the Globe GCash Philippines mobile money service, service to Globe GCash will be disrupted during October 2022. We have been advised that service may be impacted on the following dates: 4 October, 6 October, 11 October, 13 October, 18 October, 20 October and 27 October. During this time, transactions may be delayed. If you can, to minimise inconvenience, please try and avoid sending on these days. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 30th September 2022
Status: Resolved
Delays to Card Loading
Due to issues with our card payment processor, our card loading option is currently offline. Our team is working address this ASAP. If you cannot delay your account load, we suggest you consider using the Bank Transfer or POLi options. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 15th September 2022
Status: Resolved
Delays to Card Loading
Due to issues with our card payment processor, card loads are currently delayed. Our team is working to clear the backlog of loads and we request you be patient as this occurs. All delayed loads WILL definitely be processed and no funds will go missing. It could take up to a few hours for funds to reflect in your Rocket Remit balance. We suggest you consider using the Bank Transfer or POLi options. For urgent assistance please use our online chat below or email hello@rocketremit.com.
Updated: 3rd September 2022
Status: Resolved
Change to Bank Account Details
We’ve changed our bank details. Please log in to your Rocket Remit account and under the Load option select Bank Transfer. Our new bank details will be displayed. Please do not use any previous bank details as these accounts are no longer active and funds sent to these accounts may not be recoverable.
Updated: 17th March 2022
Status: Ongoing
Changes to POLi payments by some banks
We want to let you know about a change to POLi payments. Some banks no longer allow their customers to use POLi to load their Rocket Remit account. This includes the following banks:
Westpac
BankSA
Bank of Melbourne
St. George Bank
Customers should use an alternative banking institution if they wish to load their Rocket Remit account via POLi.
Updated: 15th February 2022
Status: Ongoing
About Rocket Remit
Rocket Remit is the worlds fastest international money transfer service. Send money instantly to over 47 overseas countries at very competitive rates. Use the country selector to choose the country. Click here for more information on how to send money using Rocket Remit.
Click FAQs for more information on how to send money using Rocket Remit