FAQs

 

 

Can any mobile phone work with Rocket Remit?

Yes, any phone will work as long as it uses an Australian SIM card with an Australian mobile phone number. Your mobile must also be able to send and receive SMS text messages. If in doubt email hello@rocketremit.com.

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Can anyone use Rocket Remit?

Absolutely, so long as you have a compatible mobile phone and it can send and receive sms messages.

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Can I register more than one mobile number with Rocket Remit?

Yes, but each mobile number will have its own separate Rocket Remit account. You cannot group your Rocket Remit accounts together.

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Do I need a credit card to use Rocket Remit?

No credit cards are required to set up your Rocket Remit account. You don’t even need to have a bank account to use Rocket Remit.

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Do I need a Smartphone to use Rocket Remit?

No, Rocket Remit uses SMS so it works on all mobile phones that can send and receive SMS messages. Using rocket Remit is so simple you don’t even need an app – we do everything by SMS.

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How can I check what payments I have made?

All transactions are listed online in your Rocket Remit account. Login and go to the Transaction History page.

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How do I activate my Rocket Remit account?

You will automatically go through the activation process during the sign up process. If you miss this step click here to go to the activation page.

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How do I load my Rocket Remit account?

You can load your Rocket Remit account using Internet Banking, POLi or over-the-counter deposit and any ANZ branch. Click here for more info.

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How do I check my Rocket Remit account balance?

Simply TXT the word “BALANCE” to 0488 762 538 (0428 ROCKET). You will then receive an sms with your Rocket Remit account balance. You can also check your Rocket Remit account balance online. Login in and your account balance will be displayed.

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How do I send money?

Use the PAY keyword and the mobile number of the recipient in international mobile number format (including the country code) to send money overseas. You will receive an SMS confirming the amount the recipient will receive plus a one-time authorisation code. Reply by SMS with the one-time code to authorise and complete the payment. You will receive another SMS to confirm that the payment was successful. See How It Works for more details.

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How does the recipient get my payment?

The overseas recipient must be registered with a compatible m-wallet or e-wallet operator in a supported country. Payments will be automatically credited to their m-wallet or e-wallet account once you confirm the payment by replying with the correct one-time authorisation code. They will also receive a notification from their provider the moment they receive a payment from you (usually an SMS). They can access funds according to the services available to them from their m-wallet or e-wallet provider such cash-out facilities at agents. See How It Works for more details.

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How long does it take for money to appear in my Rocket Remit account?

Transfers from your bank account to your Rocket Remit account may take up to two or three business days depending on your bank. Sorry but this delay is due to the banks, not us!  For faster account loading we suggest you use the POLi option. If your money is not in your Rocket Remit account after three working days, please contact hello@rocketremit.com.

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How much does it cost to send money?

Rocket Remit has a simple low $5 fee structure for sending any amount of money overseas. The $5 fee will be deducted from the amount you are sending.

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How much money can I send?

You can send between $50 and $500 at a time. There is also a maximum limit of $500 per day. There may also be limits on how much money can be sent per month.

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How quickly is money sent?

Once you authorise the overseas payment, the recipient should receive the funds straight away. However, sometimes delays in mobile phone networks mean that sometimes SMS messages could be slightly delayed. If you have not received an SMS reply or confirmation within 30 minutes, please contact hello@rocketremit.com.

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I did not receive a payment confirmation.

You should check your Rocket Remit transaction history online to make sure that the payment has registered on your account. If so, email hello@rocketremit.com and include your mobile number, the mobile number of the person sending or receiving the payment, the amount, approximate date/time of the payment, and your mobile network name.

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I transferred money from my bank to Rocket Remit, and it hasn’t shown up yet?

This could happen for one of two reasons:

1. Public holidays may delay processing of transactions by one day.
2. Rocket Remit may have received your money, but is unable determine which Rocket Remit account to deposit it into.

This happens if your Rocket Remit mobile number does not appear in the description or reference field of the bank transfer. In this case, Rocket Remit has your money in a special suspense account, and can give it to you once we have verified that you own the money. In order to claim the funds, you must contact Rocket Remit support at hello@rocketremit.com, and include your full name, your mobile number, the date of the transfer, the amount of the transfer, the contents of the description or reference field, the BSB and the account number of the account from which the money was transferred. Once Rocket Remit support has verified that you own the money, it will be deposited into your Rocket Remit account.

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Is there a daily transaction limit?

There is a maximum daily transaction limit of $500. This is a cumulative daily total and re-sets at midnight AEST.

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Is there a limit to the amount of money that I can keep in my Rocket Remit account?

Your Rocket Remit account balance must not exceed $1000. If you exceed this limit, your Rocket Remit account may be suspended. If this occurs contact hello@rocketremit.com.

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What are the send and receive limits when sending money?

There are different limits on how much money you can send to recipients overseas. The limits vary depending on the country and the receiving mobile money operator.  They are quite complicated and too complex to publish here.  It is unlikely that you will ever reach these transaction limits. However, if you are receiving an error message about reaching a transaction limit, please contact hello@rocketremit.com with the transaction details and we will provide more information.

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What countries can I send money to?

Rocket Remit allows sending of money to a selected number of overseas countries only. To receive funds, the recipient must be registered with a compatible m-wallet or e-wallet operator in one of these countries.

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If you require further assistance contact hello@rocketremit.com.