Online Safety

Do not be a Victim to Scams

Rocket Remit knows that sending money overseas is important for many people.  Unfortunately however, online criminals can target vulnerable people in Australia and convince them to send them money overseas.  Rocket Remit provides instant money transfer.  Once you confirm a transaction it cannot be reversed.  Please read the important information below to ensure you are operating safely online.

Cybercrime Prevention

Rocket Remit believes cybercrime prevention can be easy to adopt. Most cyber security problems can be avoided with common sense and a little technical knowledge. Online criminals are often trying to make their money as quickly and easily as possible. The more difficult you make it for them, the more likely they will move on to an easier target. The tips below will assist you in protecting yourself and your identity online.

Regularly Update Computer Software

One of the best ways to keep attackers away from your computer is to apply patches and other software fixes on a regular basis. By regularly updating your computer, you help prevent attackers from being able to take advantage of vulnerabilities in the software that they could otherwise use to break into your system.

Choose Strong Passwords and Keep Them Safe

Avoid using easy to guess passwords or passwords based on your personal information such as your last name or login name. Use a mixture of lower and upper case letters as well as numbers. Select especially strong, unique passwords for protecting activities like online banking. Rocket Remit recommends using a password safe with generated passwords.

Protect your Personal Information

Exercise caution when sharing personal information such as your name, home address, phone number, and email address online. Attackers will attempt to get your information in many ways.

Never Register an Account in Your Name for Someone Else

We understand that in some cultures, it can be normal practice to trust family and friends with personal information and share bank accounts, ATM cards and other services.  For Rocket Remit, this practice is not permitted.  Never register an account in your name for someone else or allow someone else to register an account using your name and details – even a family member.  Every Rocket Remit user must register themselves directly and have their own personal account.

Suspicious Emails

If you are not sure about a link or a file attachment in an email, don’t follow the link or download it, just simply delete it. It could be malware that once executed can allow attackers to access the data on your machine remotely.

Poorly Worded Emails

Things that indicate a message may be fraudulent are misspellings, poor grammar, odd phrasings, website addresses with strange extensions or entirely numbers where there are normally words, and anything else out of the ordinary. Additionally, phishing messages will often tell you that you have to act quickly to keep your account open, update your security, or urge you to provide information immediately or else something bad will happen. Don’t take the bait.

Guard Your Email Address

Spammers and phishers sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim. Responding to these messages or even downloading images ensures you will be added to their lists for more of the same messages in the future. Also be careful when posting your email address online in newsgroups, blogs or online communities. Pay attention to privacy policies on websites and in software. It is important to understand how an organisation might collect and use your personal information before you share it with them.

Online Offers Too Good To Be True

The old saying “there’s no such thing as a free lunch” still rings true today. Supposedly “free” software such as screen savers or smileys, secret investment tricks sure to make you untold fortunes, and contests that you’ve surprisingly won without entering are the enticing hooks used by companies to grab your attention. While you may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with advertising software (“adware”) that tracks your behaviour and displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it’s hard to believe, ask for someone else’s opinion, read the fine print, or even better, simply ignore it.

Review Bank and Credit Card Statements Regularly

The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted. One of the easiest ways to get the tip-off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behaviour (i.e. if you live in Sydney and all of the sudden start buying goods in Russia). In order to confirm these out of the ordinary purchases, they might call you and ask you to confirm them. Don’t take these calls lightly-this is your hint that something bad may have happened and you should consider pursuing some of the activities mentioned in the area covering how to respond if you have become a victim.

Know the Recipient Before Sending Funds

Only transfer funds to trusted recipients that you know personally. Mobile money transfers are generally irreversible. Before transferring funds from Rocket Remit, always double check you have the correct recipient mobile number and beneficiary information.

Never Send Money on Behalf of or for Someone Else

Sending money on behalf of another person is illegal. Never register and account for someone else, or give your login details or your mobile phone to someone else to use. Never allow someone else to load your Rocket Remit account. Allowing another person to load your Rocket Remit account is also in breach of our terms and conditions. If you are asked to send money on behalf of someone else or if you are asked to receive money into your account no matter how genuine the reason may appear, then this is most likely money laundering and you should report this immediately using one of the links below.

Use of Our Services for Illegal Activities

Rocket Remit is committed to reducing and preventing crime by reporting any issues or suspicious activity to the appropriate authorities. Rocket Remit prohibits the use of our services for illegal activities including paying ransoms for Ransomeware or any other illicit activities. All of our transaction are monitored, screened and reported to government authorities as required by law.

Useful Links

Below are some useful resources about protecting yourself online:

Stay Smart Online
ID Care


AFP – Fraud and Scams

If you or someone you know has been a victim of cybercrime, please help by reporting it to ACORN.

Identity Theft

If you or someone you know has been a victim of Identity Theft, please contact ID Care, Australia and New Zealand’s national identity and cyber crime service for further assistance.


For more information about any of the topics mentioned above, please contact