FAQs Rocket Remit
Getting Started
Who can use Rocket Remit?
Anyone in Australia, New Zealand, or the UK (United Kingdom) with a valid ID and mobile number can use Rocket Remit.
You must be able to receive SMS messages to verify your account and authorise transfers.
What do I need to create a Rocket Remit account?
You need a valid ID, a mobile number, and a compatible device.
You’ll also need to complete identity verification before sending money.
Do I need an Australian, New Zealand, or UK phone number to use Rocket Remit?
Yes, you must have an Australian, New Zealand, or UK mobile number and SIM card to use Rocket Remit.
This is because all transactions are authorised using an SMS verification code. Your phone must be able to receive text messages to keep your account secure and confirm transfers.
Can I use Rocket Remit without a smartphone?
Yes, you can still use Rocket Remit without a smartphone by accessing your account online.
You can log in through the website, send money, and confirm transactions using SMS codes.
However, if you prefer a more convenient experience, the Rocket Remit mobile app offers a faster and more user-friendly way to manage your transfers.
Can I register more than one account?
No, each customer is allowed only one Rocket Remit account.
This policy helps prevent fraud and ensures compliance with financial regulations.
If you need to update your details, such as your phone number, you should contact support rather than creating multiple accounts.
How do I update my mobile number?
To update your mobile number, please contact support for assistance. In some cases, you may be required to create a new account for security and verification purposes.
Because your mobile number is linked to your identity and security verification, it cannot simply be changed by you in the system.
The support team will guide you through the process to ensure your account remains secure.
What should I do if I can’t access my account?
If you’re having trouble accessing your account, there are a few quick steps you can try:
– Make sure you’re using the correct email address and password
– Reset your password using the “Forgot password” option
– Check your internet connection and try again
– Update or reinstall the app if you’re using a mobile device
If you’re still unable to log in, please contact our support team at hello@rocketremit.com with your details. We’ll help you regain access as quickly as possible.
Sending Money
How do I send money internationally with Rocket Remit?
Sending money with Rocket Remit is simple and can be done through the app or website in just a few steps.
First, log in to your account, select a recipient, and enter the amount you want to send. Then confirm the transaction using a one-time SMS code.
Once confirmed, the transfer is processed immediately and the recipient is notified. This makes Rocket Remit a fast and convenient way to send money internationally from Australia, New Zealand, and the UK.
What is the fastest way to send money overseas using Rocket Remit?
The fastest way to send money is through the Rocket Remit app or website directly to a mobile wallet.
Most transfers are processed instantly once you confirm the payment.
Speed can vary depending on the destination country and the recipient’s mobile provider, but in most cases, funds are available within seconds.
How long does it take for money to arrive?
Most Rocket Remit transfers are completed instantly after confirmation.
However, in some cases, delays may occur due to mobile network issues, partner system downtime, or SMS verification delays.
If your transfer has not been confirmed within 30 minutes, it’s recommended to check your transaction history or contact support for assistance.
What happens after I send money?
Once you send money, the transfer is processed and delivered directly to the recipient’s mobile wallet.
This real-time process gives you peace of mind knowing your money has been delivered.
How does the recipient receive the money?
The recipient receives the money directly into their mobile wallet, e-wallet or bank account.
Depending on their provider, they can withdraw cash, pay bills, or make purchases using the funds. This makes Rocket Remit especially convenient for countries where mobile wallets are widely used.
Can I send money to a bank account or only a mobile wallet?
Rocket Remit primarily sends money to mobile wallets, but some countries also support bank deposits.
The available options depend on the destination country and local partners.
Before sending, you can check the available delivery methods in the app or on the website.
Adding & Managing Money
How can I add money to my Rocket Remit account?
You can add money using a debit card, credit card, or bank transfer.
Card payments are usually processed instantly, allowing you to send money straight away.
Bank transfers may take between 1–2 business days, depending on your bank and transfer timing. For faster transactions, using a card is recommended.
Can I use a debit or credit card to load my account?
Yes, most Visa and Mastercard debit or credit cards are accepted.
Funds are typically added instantly, making this the quickest way to start a transfer.
Keep in mind that some banks may treat credit card payments as cash advances and apply additional fees or interest.
How long does it take to add money to my account?
Adding money with a card is usually instant, while bank transfers take 1–2 business days.
Timing can vary depending on your bank, the transfer method, and whether the transaction was made before or after cut-off times.
Transfers made after business hours or on weekends may take longer to process.
Why hasn’t my bank transfer appeared yet?
Bank transfers can take up to two business days to appear in your Rocket Remit account.
Delays may happen due to bank processing times, public holidays, or missing reference details.
If your funds have not appeared after two business days, contact support with your transfer details so they can assist.
Can I withdraw money from my Rocket Remit account?
Yes. Withdrawal and refund requests are typically processed within 10–15 business days.
Funds loaded via bank transfer can be returned to your nominated bank account.
Funds loaded by debit or credit card can be refunded back to the original card used for the transaction.
A $50 administration fee applies to withdrawal requests.
Fees, Rates & Limits
How much does it cost to send money with Rocket Remit?
Rocket Remit offers low-cost international transfers from Australia, New Zealand, and UK, with fees typically ranging from AUD 0–5, NZD 0–5, or GBP 0–5 depending on the destination and delivery method.
In many cases, especially for mobile wallet transfers, there may be no transfer fee at all.
Before confirming your transaction, you’ll always see the full cost, including any fees and the exchange rate, so there are no surprises.
Are there any hidden fees or charges?
No, Rocket Remit is transparent with all fees and exchange rates.
The full cost of your transfer, including any fees and the exchange rate, is displayed before you confirm.
This ensures you know exactly how much your recipient will receive.
What exchange rate will I get?
You will see the live exchange rate before confirming your transfer.
Once you confirm, the rate is locked in for that transaction.
This transparency helps you make informed decisions when sending money internationally.
What is the minimum and maximum transfer amount?
Transaction limits depend on the country where your account is registered.
Australia: You can send between AUD 25 and AUD 1000 per transaction.
New Zealand: You can send between NZD 25 and NZD 1000 per transaction.
United Kingdom: You can send between GBP 25 and GBP 500 per transaction.
What are the daily and monthly sending limits?
The daily sending limit depends on the country where your account is registered.
Monthly limits may vary depending on your account activity and destination country.
Daily sending limits:
Australia: AUD 1000 per day
New Zealand: NZD 1000 per day
United Kingdom: GBP 500 per day
If you require higher limits, please contact our support team for assistance.
How much money can someone receive in each country?
Receiving limits vary depending on the destination country and the mobile wallet or bank your recipient is using.
Each provider sets its own daily, weekly, or monthly limits, which can differ significantly. In most cases, these limits are high enough that most customers will not reach them during normal use.
If a transfer is declined due to a receiving limit, you may see an error message. In that case, please contact our support team at hello@rocketremit.com with your transaction details, and we’ll help you understand the limit and your available options.