Impact of COVID-19 on Money Transfer Services
With loved ones around the world, at this time it’s possible to feel even more disconnected from them. Our thoughts are with everyone who is affected by the Coronavirus, both directly or indirectly.
We are doing everything possible to support customers and those who are important to them. During this period, our service will continue to operate as normal without interruption.
We know our money transfer service helps you support friends and family in areas impacted by the virus, and we want you to know that we will get your money to where it’s needed without delay.
We are also working closely with our partners to ensure minimal impact on receiving partner services.
For customers using Branch or ATM deposits for account loading, due to travel and movement restrictions, you may wish to consider alternative account loading methods such as Internet Bank Transfer, POLi or BPAY. More information is available by logging in to your Rocket Remit Dashboard. Click here to log in.
We have created this COVID-19 update page for the latest information including answers to common questions.
Will there be a delay in my money transfer due to COVID-19?
No. Rocket Remit services will continue to function as normal. As a 100% digital remittance service, all transactions are processed by a computer and will not be affected by the virus.
Can I still load my Rocket Remit account via Branch or ATM deposit?
Yes. At this stage, we will still be processing Branch and ATM account loads. For those people who can, we do recommend due to travel and movement restrictions, you consider alternative account loading methods such as Internet Bank Transfer, POLi or BPAY. More information is available by logging in to your Rocket Remit Dashboard. Click here to log in.
Is COVID-19 affecting money transfer services?
No. We are also working closely with our partners to ensure minimal impact on receiving partner services. It may be possible that in some cases, cash pickup is limited at some agent locations due to movement restrictions in some receiving markets. Please check with your beneficiary and the respective mobile money receiving network.
Support channels available – We are here for you via:
Chat: Available as usual.
Phone: Available as usual. Call us on 1300 696 448 during business hours.
Email: Available as usual. Please send us an email to email@example.com.
For more answers to common questions visit our main FAQs page here.
Please stay safe and thank you for choosing to use Rocket Remit to support your loved ones.
The Rocket Remit team.